Soulful Steps offers a refund policy to the donors only in case there has been an error / technical reason for the transfer due to which donors have mistakenly made double payments or donated extra amount.

The information regarding the refund will be notified via email/letter with the complete details. The refund will be made by a/c payee cheque or NEFT only on the name of the donating party.

No refund /cancellation request for the donated amount by any donor will be entertained for online donation through the online payment gateway after the donation is accepted by our online payment gateway service providers unless there is a fraud notification from our payment gateway service providers.